At Mateo Voyage, we are committed to delivering your orders quickly and reliably. This Shipping Policy explains how we process and deliver your purchases.
Processing Time
All orders are processed within 1–3 business days after confirmation. You will receive an email or message notification once your order has been shipped.
Shipping Methods
We partner with trusted courier and logistics providers to ensure safe delivery of your products. The shipping method may vary depending on your location and the size of the order.
Delivery Time
Delivery times may vary depending on the destination. Most orders are delivered within 7–15 business days. Delays may occasionally occur due to customs, courier availability, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive tracking information (if available) so you can monitor the progress of your delivery.
Cash on Delivery
Mateo Voyage operates only with a cash-on-delivery payment method. Please ensure that someone is available at the delivery address to receive the order and complete the payment.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at [email protected]. We will investigate the issue and work with you to resolve it promptly.
Contact Us
For any questions about shipping or delivery, please reach out to us at [email protected].