At Mateo Voyage, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By shopping with us, you agree to the practices described below.
Information We Collect
We may collect personal information such as your name, email address, phone number, and shipping details when you place an order. We also collect non-personal information such as browser type, device information, and general site usage statistics to help us improve your shopping experience.
How We Use Your Information
The information we collect is used to process and deliver your orders, provide customer support, improve our services, and keep you updated with relevant offers. We do not sell, trade, or rent your personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, but please note that some site features may not function properly without them.
Opt-Out Instructions
You have the right to opt out of receiving promotional emails or marketing communications from us at any time. To do so, simply click the unsubscribe link in our emails or contact us directly at [email protected] with “Opt-Out Request” in the subject line.
Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is 100% secure.
Payment Information
Mateo Voyage operates with a cash-on-delivery payment option only. We do not collect, store, or process credit card or other online payment information.
Third-Party Services
We may use trusted third-party service providers to help us operate our website, deliver products, or improve customer experience. These providers have access to personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for other purposes.
International Users
As Mateo Voyage operates worldwide, your information may be transferred and processed outside of your country of residence. By using our services, you consent to such transfers in accordance with this Privacy Policy.
Changes to This Privacy Policy
Mateo Voyage may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at [email protected].